Category: Technology
Company: Gartner
Created by: consultant
Number of Blossarys: 2
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Gartner’s exposure to marketing executives across 13,000 client organizations globally gives us unrivaled perspective on digital trends and customer experience management. Also, see this Gartner ...
Gartner defines customer experience management (CEM) as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer ...
Customer gateways allow consumers to become part of the smart grid by enabling self-service energy provisioning on the premises, linking and integrating consumer energy management, and having smart ...
A customer information file (CIF) is a system that consolidates customer account information and combines it with basic demographic information to create a current snapshot of a customer ...
The systematic support of business strategy through customer knowledge.
A six-step process starting with a business plan followed by a technology plan. The six steps are: 1. planning 2. information acquisition 3. information compilation, storage and maintenance 4. ...
Any telephone apparatus — including telephone handsets, private branch exchange (PBX) switching equipment, key and hybrid telephone systems, and add-on devices — that is physically located on a ...
