Home > Blossary: Information Technology
The entire spectrum of technologies for information processing, including software, hardware, communications technologies and related services. In general, information technology (IT) does not include embedded technologies that do not generate data for enterprise use.

Category: Technology

Company: Gartner

1778 Terms

Created by: consultant

Number of Blossarys: 2

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A contact center workforce optimization solution integrates disparate contact center technologies—including contact center performance management, e-learning, interaction analytics, quality ...

Domain: Technology; Category: Information technology

A contact center system is a computer-based system that provides call and contact routing for high-volume telephony transactions, with specialist answering “agent” stations and a sophisticated ...

Domain: Technology; Category: Information technology

Contact center infrastructure includes software and hardware designed to run a contact/call center. This includes automatic call distributors, integrated voice response units, computer-telephony ...

Domain: Technology; Category: Information technology

A contact center supports customer interactions across a range of channels, including phone calls, email, Web chat, Web collaboration, and the emerging adoption of social media interactions, and is ...

Domain: Technology; Category: Information technology

Consumerization is the specific impact that consumer-originated technologies can have on enterprises. It reflects how enterprises will be affected by, and can take advantage of, new technologies and ...

Domain: Technology; Category: Information technology

Consumer-generated media (CGM) refers to any written, audio or video content created by end users, using basic or semiprofessional tools. CGM can include one-consumer-to-many applications such as ...

Domain: Technology; Category: Information technology

Consumer Web mashups are lightweight, composite applications built using consumer Web-based mashup infrastructures and consuming publicly available consumer Web resources. Consumer Web mashup ...

Domain: Technology; Category: Information technology

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Category: Technology

By: consultant