Category: Technology
Company: Gartner
Created by: consultant
Number of Blossarys: 2
English (EN)- There are no other language terms for this blossary.
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SOA governance technologies are a set of tools and technologies that are used to enact and enforce governance processes and policies. They include technologies for SOA policy management, SOA ...
Social analytics is monitoring, analyzing, measuring and interpreting digital interactions and relationships of people, topics, ideas and content. Interactions occur in workplace and external-facing ...
“Social BPM” is a concept that describes collaboratively designed and iterated processes. These processes mirror the way work is performed from a “doer” perspective and experienced from a “receiver” ...
An approach to IT whereby individuals tailor information-based and collaborative technologies to support interactions with relatively large and often loosely defined groups.
Social content is unstructured data created, vetted, marked-up or delivered through a social process or channel and destined for human consumption. Social content scenarios range from the use of ...
Social CRM is a business strategy that entails the extension of marketing, sales and customer service processes to include the active participation of customers or visitors to an Internet channel ...
The ability for participants in a social media environment to add their opinions about the quality or relevance of the content. Common examples are “like/not like,” “thumbs up/thumbs down,” dig it, ...
