Home > Blossary: Information Technology
The entire spectrum of technologies for information processing, including software, hardware, communications technologies and related services. In general, information technology (IT) does not include embedded technologies that do not generate data for enterprise use.

Category: Technology

Company: Gartner

1778 Terms

Created by: consultant

Number of Blossarys: 2

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Gartner’s exposure to marketing executives across 13,000 client organizations globally gives us unrivaled perspective on digital trends and customer experience management. Also, see this Gartner ...

Domain: Technology; Category: Information technology

Gartner defines customer experience management (CEM) as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer ...

Domain: Technology; Category: Information technology

Customer gateways allow consumers to become part of the smart grid by enabling self-service energy provisioning on the premises, linking and integrating consumer energy management, and having smart ...

Domain: Technology; Category: Information technology

A customer information file (CIF) is a system that consolidates customer account information and combines it with basic demographic information to create a current snapshot of a customer ...

Domain: Technology; Category: Information technology

The systematic support of business strategy through customer knowledge.

Domain: Technology; Category: Information technology

A six-step process starting with a business plan followed by a technology plan. The six steps are: 1. planning 2. information acquisition 3. information compilation, storage and maintenance 4. ...

Domain: Technology; Category: Information technology

Any telephone apparatus — including telephone handsets, private branch exchange (PBX) switching equipment, key and hybrid telephone systems, and add-on devices — that is physically located on a ...

Domain: Technology; Category: Information technology

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A computing practice whereby scalable and elastic ...

Category: Technology

By: consultant